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ISO 9001 is an international standard for organizational quality management. The quality management system is a continuous process that involves the constant improvement of services with the highest quality. A quality management system, compliant with the provisions of the SIST EN ISO 9001:2008 standard, ensures transparency and clarity in operations, management by objectives, process control, professional work, customer and employee satisfaction, as well as the reputation and recognition of FOŠ.

On October 24, 2011, we passed our first certification audit, which we renew every 3 years. Thus, in October 2023, we successfully passed the fourth recertification audit of the faculty's management system according to the requirements of the ISO 9001 standard. With the awarded certificate, we are the first faculty in Slovenia to have integrated the requirements of the ISO 9001 standard into our work. We are particularly proud of the fact that our faculty is one of the 25% of organizations that successfully transitioned to the new ISO 9001:2015 quality management system standard in 2017. We decided to pursue certification at FOŠ primarily because the faculty offers Quality Management programs and because we wanted to demonstrate our credibility also through the introduction of modern approaches in our work.

ISO/IEC 27001 is an international standard that includes requirements related to the Information Security Management System (ISMS). For FOŠ, information represents a significant asset that has its value and needs to be appropriately protected, regardless of the form and method of storage. The primary task of information and information system security is to ensure confidentiality, integrity, and availability, which is essential for maintaining competitiveness, profitability, legality, as well as the trust and reputation of FOŠ.

In 2014, we upgraded our existing ISO 9001 quality management system with the requirements of ISO/IEC 27001 and since then, we have been renewing its validity every 3 years. Most recently, in October 2023, we passed the third recertification audit of the information security management system. We are also the first faculty in Slovenia to have implemented the requirements of the ISO/IEC 27001 standard into our operations.


Continuous Improvement as a Commitment by the Leadership of FOS

FOS recognizes its mission in education and knowledge transfer of which quality is the decisive foundation towards excellence in all areas. To achieve this mission and contribute to a knowledge based society, we would like to integrate the principles of contemporary paradigms of quality and excellence into our daily work routines. The system of leadership at FOS is based on the fundamentals of the new organizational paradigm:

Focus on Customers

Customer focus is the central and one of the most important building blocks in FOS's management philosophy. We realize that customers are the primary reasons for our existence and for this reason we try to understand and anticipate their needs and expectations and strive to innovate and to create values for them.

In the process of implementing our study programmes, our customers are our students, the process of research and development activities are project clients, conference participants and readers of our publishing activities. Daily activities of FOS include:

Our competitive advantage in comparison to other higher education institutions is in our constant focus and authenticity with our customers, and the tendency to exceed their expectations. We realize that the customer is the ultimate assessor of the quality of our work and in our strategic orientations we also included our intention to systematically monitor student satisfaction and satisfaction of our research and development activities.